jilx Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jilx ("jilx," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jilx online gaming platform at jilx.org (the "Platform").

jilx is committed to protecting your privacy and handling your personal data with the highest standards of care, transparency, and security. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements.

By registering an account on jilx or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

This Policy should be read together with our Terms and Conditions, which are available at jilx.org/terms-conditions.

2 Personal Data We Collect

jilx collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify the 21+ age requirement mandated by PAGCOR).
• Gender (optional, collected during registration).
• Government-issued identification number (e.g., Philippine National ID, SSS, GSIS, Passport, Driver's License).
• Selfie or photograph submitted for identity verification purposes.

2.2 Contact Data

• Philippine mobile number (used for account verification, OTP delivery, and support communications).
• Email address (used for account notifications, promotional communications where consented, and support).
• Residential address (collected during KYC verification as required by AML regulations).

2.3 Financial and Transaction Data

• GCash mobile number or registered PayMaya account details.
• Bank account details (BPI, BDO, Metrobank) where used for deposits or withdrawals.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.
• Source-of-funds declarations where required by AML compliance procedures.

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss outcomes, and session duration.
• Bonus and promotion usage history.
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods).

2.5 Technical and Device Data

• IP address and approximate geolocation (used to verify jurisdictional eligibility).
• Device type, operating system, and browser information.
• Session timestamps and login history.
• Cookie identifiers and similar tracking technologies (see Section 7).

2.6 Communications Data

• Records of your communications with jilx support, including live chat transcripts and email correspondence.
• Feedback, complaints, and dispute records.

3 How We Collect Your Data

jilx collects personal data through the following means:

• Direct Collection. Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection. Data collected automatically when you use the Platform, including through cookies, web beacons, server logs, and similar technologies that record your interactions with the Platform.
• Third-Party Sources. Data received from third-party identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services in connection with your account and transactions.

4 How We Use Your Personal Data

jilx uses your personal data for the following purposes:

• Account Management. To create, verify, maintain, and secure your jilx account, including processing your registration and KYC verification.
• Transaction Processing. To process deposits, withdrawals, and bonus credits, and to maintain accurate financial records of all transactions on your account.
• Legal and Regulatory Compliance. To comply with PAGCOR licensing requirements, Philippine AML obligations under Republic Act No. 9160 (as amended), and any lawful requests from regulatory or law enforcement authorities.
• Fraud Prevention and Security. To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
• Customer Support. To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming. To monitor gaming patterns, enforce responsible gaming tools you have activated (such as deposit limits or self-exclusion), and identify players who may be at risk of problem gambling.
• Platform Improvement. To analyze aggregated usage data, identify technical issues, and improve the features, performance, and user experience of the jilx Platform.
• Marketing Communications. To send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent. You may withdraw this consent at any time by contacting support or updating your notification preferences.

5 Legal Basis for Processing

jilx processes your personal data on the following legal grounds as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity. Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration, including operating your account and processing transactions.
• Legal Obligation. Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML legislation, and tax reporting requirements.
• Legitimate Interests. Processing is necessary for jilx's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent. For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing and Disclosure

jilx does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment Processors. GCash, PayMaya, BPI, BDO, and Metrobank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• KYC and Identity Verification Providers. Third-party verification services receive your identity documents and biometric data solely for the purpose of verifying your identity and age in compliance with PAGCOR requirements.
• Game Software Providers. Licensed game suppliers may receive anonymized session data necessary to deliver and maintain their games on the jilx Platform. These providers are contractually prohibited from using this data for any other purpose.
• Fraud Prevention and AML Services. Specialist providers assist jilx in detecting suspicious activity and meeting AML compliance obligations. Data shared with these providers is subject to strict confidentiality agreements.
• Regulatory and Law Enforcement Authorities. jilx will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities when required by law, court order, or regulatory directive.
• Professional Advisors. Legal counsel, auditors, and accountants may access personal data on a need-to-know basis and are bound by professional confidentiality obligations.

7 Cookies and Tracking Technologies

jilx uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies. Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies. Remember your preferences such as language settings, responsible gaming tool configurations, and display preferences to provide a more personalized experience.
• Analytics Cookies. Collect anonymized data about how players interact with the Platform, including pages visited, session duration, and navigation paths. This data is used solely to improve Platform performance and user experience.
• Marketing Cookies. Used only where you have provided explicit consent, to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilx Platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.

8 Data Retention

jilx retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account and Identity Data. Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML legislation.
• Transaction Records. Retained for a minimum of five (5) years from the date of each transaction, in compliance with AML record-keeping requirements under Republic Act No. 9160.
• Gaming Activity Logs. Retained for three (3) years from the date of each gaming session, or longer if required by a regulatory investigation or legal proceeding.
• Support Communications. Retained for two (2) years from the date of the last communication, or until any related dispute is fully resolved.
• Marketing Consent Records. Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification. Where data is subject to a legal hold due to an ongoing investigation or legal proceeding, deletion will be deferred until the hold is lifted.

9 Data Security

jilx implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption. All data in transit is protected by TLS 1.2 or higher. Sensitive data at rest, including identity documents and payment details, is encrypted using AES-256.
• Access Controls. Access to personal data is restricted to jilx personnel and authorized third parties on a strict need-to-know basis. All access is logged and subject to regular audit.
• Two-Factor Authentication. jilx supports 2FA for player accounts and enforces multi-factor authentication for all internal staff access to systems containing personal data.
• Penetration Testing. The Platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
• Incident Response. jilx maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, jilx will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by the Data Privacy Act.

While jilx takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are responsible for maintaining the security of your own account credentials and for notifying jilx immediately if you suspect unauthorized access to your account.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilx:

• Right to Be Informed. The right to be told what personal data jilx collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access. The right to request a copy of the personal data jilx holds about you, along with information about how it is processed.
• Right to Rectification. The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure. The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jilx's legal retention obligations.
• Right to Object. The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability. The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint. The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jilx Data Privacy Officer via live chat or by emailing [email protected]. jilx will respond to all data privacy requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

11 Children's Privacy and Age Restriction

The jilx Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. jilx does not knowingly collect personal data from individuals under the age of 21.

If jilx discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years of age, the account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any deposits made will be returned to the original payment method after deducting amounts wagered, and any winnings will be forfeited.

If you are a parent or guardian and believe that a minor has registered an account on jilx, please contact our support team immediately via live chat or at [email protected] so that we can take prompt action.

12 Changes to This Privacy Policy

jilx reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, jilx will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. The current version of this Privacy Policy will always be available at jilx.org/privacy-policy. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you do not agree with any changes to this Policy, you should stop using the Platform and request account closure before the effective date of the changes.

13 Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilx handles your personal data, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 within the jilx Platform after logging in to your account.
• Email: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have not been adequately addressed by jilx. Information about the NPC and how to file a complaint is available through official Philippine government channels.